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What is Salesforce? Explore Intriguing World of Salesforce For Business & Career Growth


With the growing digitalization & data generation, businesses are required to leverage a platform that helps them make use of their customer data efficiently and Salesforce does just that!

Did you know these Salesforce-related amazing Salesforce statistics-

  • “88% of Fortune 100 companies use at least one Salesforce app.”
  • “Companies that are switched to Salesforce CRM see a 25 percent revenue increase on average.”
  • “Companies Customer satisfaction rate rises by 35 percent after switching to Salesforce.”

In this blog, we will help you understand what is salesforce, what does salesforce do exactly. let’s see a few of the reasons why more and more businesses are acquiring salesforce services. Hold on and let’s begin.

In traditional IT systems, if you have to implement your business ideas, then you need to establish your own hardware infrastructure. Also, you have to install so many Softwares, and you have to be careful about security mechanisms in your system. This whole process requires more money, time, and effort.

You are not the only one who implements business ideas. It means each business requires its infrastructure. But what if “someone” provides a common infrastructure to start the business? So, here are the key features if “someone” provides a common infrastructure to your business:-

  • No need to have a dedicated networking team
  • No need to install many software
  • No need to implement security architecture

Do you know why?

Because the service provider will take care of it. But who is that “someone” highlighted above? It’s a Salesforce.

Moving forward, have an intro to salesforce to understand what is Salesforce.

What is Salesforce?

A brief intro to salesforce: Salesforce. inc is an American cloud-based company that offered the world’s #1 CRM platform enabling businesses to sell their services and market their products like never before. It is the customer success platform that helps you to connect with your customers in a whole new way.

What Does Salesforce Do?

Salesforce creates and supports customer relationship management (CRM) software that allows businesses to use cloud technology to better connect with partners and customers worldwide from anywhere at any time. Using the Salesforce CRM companies can easily track customer activity, provide support, sales, and marketing services to end up with more customer satisfaction

To understand what is salesforce used for,  here are the Services offered by Salesforce.

Intro to Salesforce Service Offerings

Three main Salesforce service categories are-

  • SAAS (Software As A Service): These services allow you to directly obtain the cloud-based apps over the Internet and make use of it. 
  • PAAS (Platform As A Service): These services provide a framework and platform to build your websites and apps.
  • IAAS (Infrastructure As A Service): IAAS plays a vital role in Salesforce development, offers essential compute, storage, and networking resources. 

Salesforce Infrastructure

Salesforce provides an infrastructure for your business. Now, you might be thinking that Salesforce will come to your DOS with their own team and will set up infrastructure in your system. If this is what you are thinking right now, then I am sorry, you are completely wrong. And now, you might be thinking if Salesforce's own team will not set up anything for you, then how are you going to do that?

Well, don’t worry! Salesforce has a built-in infrastructure in the cloud. If any business requires infrastructure for them, then they have to pay the Salesforce team for the services that you want for your business.

Here are the different layers of the Salesforce architecture-

Multi-tenant: Mutinetent is a software architecture where a single software instance can serve multiple, distinct user groups or multiple tenants. It is quite cost-effective than single-tenant architecture where the development and maintenance cost is entirely owned by one client only.

Metadata: Salesforce facilitates a metadata-driven development model that allows developers to only focus on building the application. This metadata-driven model makes customization and scaling up easy and helps app developers become more productive in putting together apps.

API: Salesforce provides powerful APIs that helps in developing and customizing the Salesforce1 Mobile App. APIs offer purpose-built connectivity with a similar level of predictability and reliability.

Salesforce is a Cloud-Based Technology.

As it is mentioned above that Salesforce provides the infrastructure to your business, is this the only reason behind its success of it? The answer is no. Salesforce offers more than the infrastructure. It has so many cloud products, and each product has many features that suit your business requirements. It means Salesforce has pre-build IT solutions for your business in advance.

Read: Queueable Apex Job

What is Salesforce CRM?

If you talk about Salesforce CRM Solution, Salesforce is the one word that comes to anyone’s mind. CRM is a platform where you can engage your customers while serving them or selling your product or services to them. But again, Salesforce is more than CRM!

Need for Salesforce CRM

Back in time, organizations managed data manually. Their employees jotted down information on papers and stored them in files. But this is an inefficient way to make use of all the available data. Gradually, after the advent of computers, companies start using Excel sheets and documents for managing their data. However, this approach proved to be inefficient when handling large volumes of data. 

With growing digitalization, there was a requirement to effectively handle and analyze vast volumes of organizational data. There comes CRM in the picture. A CRM platform helps you serve better services, allows you to set up a dashboard that showcases your data visually. Additionally, provide personalized outreach with automation to improve customer service's ability to help customers or a sales team's outreach efforts.

Major Business Benefits Of Using Salesforce CRM

  • Each client can be comprehended by deals, advertising and client care groups when Salesforce CRM is utilized.
  • Salesforce is a pioneer in distributed computing and in the event that you are technically knowledgeable, at that point you may realize that CRM is moving towards distributed computing.
  • Businesses can get a higher ROI (rate of interest) through the cloud stage and framework of Salesforce.
  • Customers can alter the CRM for their business as Salesforce gives complete opportunity.
  • AppExchange is given by Salesforce which houses plenty of pre-constructed business applications for CRM as well as considerably more.

Latest Technologies used by Salesforce

  • Apex: Salesforce has its own programming language. So, to use Salesforce, you need to learn Apex programming language.
  • Visualforce: It is the owned front-end programming language for Salesforce. Visualforce is required to learn to work in the Salesforce platform.
  • Compiler: Salesforce has its own compiler to execute Apex programming language or Visualforce pages.

Intro to Salesforce Products By Category

Salesforce offers multiple different cloud platforms that serve different business purposes. To understand how does salesforce work, let’s explore different Salesforce Products Categories & tools to help businesses.

Salesforce product

1). Sales Cloud

What is Salesforce Cloud? Sales Cloud is a part of Salesforce.com, which is centered on improving the adequacy of the business group of an association and henceforth builds the number of sales. It is one of the different sales techniques as it provides both the account information of the client and the data accumulated from the social stages about the product and client. This helps in passing judgment on the capability of a prospective customer and bringing the deals faster.

Business goals achieved by Sales Cloud:-

The accessibility of all the account information just as product information as per the requirements of the clients and makes it simpler to drive increasingly several prompts conclusion.

Mobile applications and the visual structure of the work processes for the endorsements of the business process make it quicker to settle the negotiations.

Constant streamlining of the campaigns relying upon the response of the market and closure communication with channel accomplices gets more deals.

The accessibility of reports and dashboards gives an extremely nitty-gritty image of the business situation and furthermore expands the accuracy of sales forecasting. With this, business decisions are taken rapidly.

Key features of Sales Cloud:-

  • Contact management
  • Opportunity management
  • Personalized campaigns
  • Leads management
  • Reports and Dashboards
  • Sales forecasting
  • Workflow and approvals
  • Territory models management
  • File sync and sharing
  • Sales performance management
  • Management of onboarding, training and supporting sales partners

2). Service Cloud

What is Salesforce service cloud? The service cloud platform of Salesforce is centered around offering help and help to clients. These aides in holding the clients, expanding their fulfillment, and reliability. Its uniqueness lies in giving quicker help contrasted with conventional techniques, giving individual attention regarding every client's needs, and adopting a proactive strategy to manage client issues. That, at last, improves the client's experience consequently faithfulness, which creates a decent effect on sales.

Business goals achieved by Service Cloud:-

  • Give each customer a good service experience based on their unique problems and history of purchases and complaints.
  • Make the availability of service 24/7
  • Meet the customers on their preferred channels like mobile, phone, chat, etc.
  • Managing various service needs from a single console helps in delivering support services faster.

Key features of Service Cloud:-

  • A customized console for services
  • A knowledge-based system
  • Social customer service
  • Live chat service
  • Device-friendly platform
  • Service cloud communities

3). Marketing Cloud

What is Salesforce marketing cloud? Marketing cloud platform of Salesforce is specifically meant for the marketers that allow them to create and manage marketing relationships and campaigns with customers.

Business goals achieved by Marketing Cloud:-

  • Associate data over various sources and devices to increase the unified perspective of the client.
  • Catch and actuate first, second, and third-party information to know your client and drive development by contacting new group of spectators sections.
  • Influence information and Einstein to organize each communication with the intensity of AI.
  • Listen, interpret, and respond to the client's expectations and convey customized interchanges in a confined
  • Make a two-way and continuous commitment from attention to promotion.
  • Progressively convey the best activity for every person at scale.
  • Analyze the impact of end-to-end marketing
  • Whether your client is a business or a customer, utilize one world-class computerized showcasing stage to bind together information sources, customize on each channel, take part in any phase of their association with your image, and measure the exhibition of each crusade.
  • Connect corporate marketing with your nearby partner networks to guarantee brand arrangement.

4). Community Cloud

What is Salesforce community cloud? There are certain organizations that require application availability at one set of cloud servers. So, the company which is allowing multiple servers will not provide a particular server in the cloud. But they will allow multiple customers to connect to the cloud and segment their sessions. In this, the customer will use the same hardware the other customers are using. It simply means that servers are using the same application, which makes it a community cloud.

Business goals achieved by Community Cloud:-

  • The community cloud is truly adaptable and adaptable as it is, for the most part, perfect with each client and they can alter according to their utilization.
  • It allows credit associations to help remote clients, allowing users to figure out regardless of where they are.
  • The cloud underpins cell phones, tablets, and various gadgets. The cloud licenses credit associations to verify these gadgets and the information on them.
  • The cloud reproduces business framework, applications, and information to a substitute office, and might fabricate it at your essential area just if there should arise an occurrence of vulnerability.
  • The information of the customers ought to be secure and oversee appropriately.
  • With the cloud, you'll have the option to block clients from downloading.
  • Community cloud incorporates all frameworks, applications, and data inside the cloud which expels the necessity to own IT, workers, to deal with and bolster those frameworks.

5). Analytics Cloud

What is Salesforce Analytics cloud? Salesforce Analytics Cloud is a solid and secure cloud-based analytics platform that is created to help medium-sized organizations to huge organizations to execute quick and iterative investigation of information. With its results showed using layers of dynamic perception over hidden informational indexes.

Business goals achieved by Analytics Cloud

  • Easy data exploration from anywhere, allow users to find information, designate tasks, and close a service case, with other tasks.
  • Providing data-driven prediction for better decisions making makes it easier for the sales & service teams to understand customer behavior, quickly get contextual answers to queries.
  • Great access to integrated solutions, allow users to easily spot trends and check the key performance indicators.
  • Rapid data visualization help users to get knowledge of critical business information to make better & informed decisions for future benefits.

Read: Know Everything about Salesforce Consultant Salary

6). App Cloud

What is Salesforce app cloud? Salesforce App Cloud is a gathering of development tools that enable developers to rapidly make applications that will keep running on the Salesforce platform.

Following are the tools utilized by Salesforce App cloud:-

  • AppExchange
  • com
  • Heroku
  • Salesforce Lightning
  • Salesforce lightning components
  • Salesforce lightning process builder
  • Salesforce lightning connect
  • Salesforce lightning schema builder
  • Salesforce lightning thunder
  • Salesforce lightning shield
  • Salesforce trailhead

7). IoT Cloud

What is Salesforce IoT cloud? IoT Cloud is intended to store and process the Internet of Things (IoT) data. The IoT Cloud is fueled by Thunder, which Salesforce.com depicts as a "hugely versatile ongoing occasion preparing motor." The platform is built to take in the huge volumes of information created by devices, sensors, sites, applications, clients, and partners and initiated activities for constant reactions. For instance, wind turbines could alter their conduct dependent on current climate information; carrier travelers whose corresponding flights are postponed or dropped could be rebooked before the planes they are on have landed.

Business goals achieved by Analytics Cloud

  • Resolve field service calls quicker
  • Lift employee efficiency in the field
  • Automate appointment planning
  • Manage agents, dispatchers, and techies
  • Get ongoing perceivability into all operations
  • Improve portable workforce assignment
  • Keep clients updated at each level
  • Salesforce Master Training will get you more familiar with Salesforce tools and programming languages required for it.

How does Salesforce Work?

Salesforce, as an organization, is Software as a Service (SaaS) - which means it utilizes a distributed computing, programming appropriation model that hosts applications and makes them accessible on the web.

Salesforce has various diverse cloud stages that enable organizations to communicate with various information and administration their clients in different limits.

Starting in 2018, Salesforce has various cloud stages – a service cloud, marketing cloud, health cloud, app cloud, community cloud, analytics cloud, IoT cloud, Chatter cloud, commerce cloud, Heroku engagement cloud, and that's just the beginning.

As indicated by the organization,

  • Salesforce's business cloud enables organizations to track contacts, openings, and deal with a group to build deals.
  • The service cloud enables organizations to interface with clients and conveys premium client assistance through demonstrating client action and settling issues.
  • With Salesforce Marketing Cloud, it assists organizations with help client ventures while giving a multichannel marketing campaign.
  • Community cloud, on the other hand, enables organizations to straightforwardly interface with their clients and enables their clients to associate with one another.

Moreover, Salesforce has been actualizing man-made brainpower (AI) into their Einstein platform, which improves the analytics work process and produces more accurate forecasting, among other different advantages.

If you want to deploy Salesforce on your own, then you need to go through Salesforce module.

How Beneficial is The Career in Salesforce?

Salesforce professionals are in enormous demand as the companies are careful about a particularly authorized or certified master in this field. Research reveals that about 60% of Salesforce usage speaks to some test or the other, normally making them a disappointment and hoisting the prerequisite for a readied gathering of experts for it. Salesforce effects changes looked by the workers as far as the strategies to be pursued and furthermore in their practices and viewpoint.

Based upon the benefits of Salesforce explained above, you may have noticed that Salesforce is viewed as one of the most looked after abilities of the present market. As indicated by different reports, it is among the main ten skills required in the market today. 

It is likely that before the year's over 2019, the Salesforce framework alongside its clients and different accomplices will have the option to make around 1 Million jobs around the world, and thusly create $272 Billion in GDP. These employments will further drive another 1.5 Million aberrant occupations in consonance with the much-got supply and conveyance chain.

Moreover, if we consider various career trends in Salesforce, it is considered as one of the most looked-for-after aptitudes of the present market. As indicated by different reports, it is among the main ten aptitudes required in the market today. I

t is likely that before the year's over 2018, the Salesforce framework alongside its clients and different accomplices will have the option to make around 1 Million occupations around the world, and thus produce $272 Billion in GDP. These occupations will further drive another 1.5 Million circuitous employments in consonance with the much-got supply and circulation chain.

Salesforce Certification and Training

No matter which background you are from which background, you can learn about Salesforce, how does salesforce work. A career in salesforce for beginners needs accredited training with the right certification to level you up for unconventional growth.

JanBask Training gives instructional courses isolated by cloud type or job on all of the Salesforce items. The classes are made at all levels, from learner to cutting edge. The instructional classes set up the client for tests that are offered to acquire certification.

JanBask Training provides you with various certification training programs in Salesforce. These are:-

  • Salesforce Master training -best training
  • Salesforce Admin
  • Salesforce App Builder
  • Salesforce Service Cloud
  • Salesforce Self-Learning

You can also increase your knowledge regarding Salesforce by getting the Salesforce ebook.

What do you Need to Execute a Salesforce Platform?

When you install Java or .Net or any other platform in your system, you need to install many other components of the platform along with the programming platform. For example, compiler, interpreter, the framework of programming language, etc. But if you want to execute the Salesforce platform in your system, then all you need is- a browser; that’s it! It can work on your laptop or your mobile. But you need an internet connection with it. How easy for a Salesforce developer!

Final Thoughts On Salesforce Overview

Hope now you have much visibility of what is Salesforce & what does salesforce do exactly. 

Salesforce is a storm that has taken the entire world in its gust. Every organization big or small is trying to understand its concepts. It has revolutionized the concept of customer support, marketing, sales everything. It is as if it is Leviathan controlling the market entirely. It is surely a field that you really need to understand and imbibe for the benefit of your business.

Wow! Finally, you know everything about what is salesforce used for. If want to explore more about Salesforce career, associates technologies, feel free to comment below!!

Salesforce Tutorial Overview

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    Rashi Pundeer

    Rashi is the originator and primary contributor to this blog. With fact-dragging research and a tech-savvy approach, Rashi has been helping digital learners with quality content at Janbask Training.


  • K

    Kyle Lee

    Is the Salesforce Development course difficult?

    • Rashi User


      With the right tutor and course road map, you can easily learn Salesforce Development.

  • M


    Why go for Salesforce Development?

    • Rashi User


      You can find a lot of career prospects ahead if you go for this course.

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    Corbin Stewart

    Do you provide a Salesforce course?

    • Rashi User


      Yes, we do. Kindly reach out to us to have further details regarding the course.

  • J

    Jax Williams

    Easy to understand. Quite a helpful blog!

  • C

    Caden Thomas

    Great insight on Salesforce Development. Can I know more about it?

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    Amari Jones

    Can I learn Salesforce Development in detail from YouTube tutorials?

    • Rashi User


      Sure! Please share your email so that we can get in touch with you and enlighten you regarding the Salesforce Development.

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    Do you provide Salesforce development certifications?

    • Rashi User


      You can surely have a great insight about Salesforce development from YouTube Tutorials but getting enrolled for courses can help you have an expertise and be industry-ready.

  • J


    I have done a Salesforce course. Am I industry-ready?

    • Rashi User


      Yes, we provide full-fledged Salesforce courses and certify students who prove their meticulousness for the same.

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      Yes, if you take up the Salesforce course and learn it at an expert level, you can have an extraordinary career in the field.

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