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Salesforce Service Cloud Training & Certification

Be future-ready and gain a solid foundation on all Salesforce service cloud fundamentals from scratch to advanced level by our hands-on training sessions. Get in-depth knowledge of Salesforce configuration techniques, setup service contracts, console creation for service applications, and more. Also, get skills to design and implement Salesforce service cloud solutions through real-life projects and use cases. So, Enroll now and get certified with us!

Next Class Begins in 10 days - 02 Oct 2020

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Why Online Salesforce Service Cloud Certification?

Get high-level Salesforce Service Cloud certification training to shape your career in the dynamic field of the cloud-based CRM system. Let us have a quick look at interesting facts that explain to you why Salesforce Service Cloud certification is so popular these days.

#1 CRM

CRM system for the fifth consecutive year as per IDC

3.3 M

Jobs are expected to be created by the year 2022 as per indeed.com

40%

Increase in customer retention, query resolution, and agent productivity

65%

Growth in annualized job prediction with 19.7% of total CRM market share.

82%

of Salesforce professionals feel valued at work.

Dive deep into the Salesforce Career

Learn about Career benefits, in-demand skills, average salaries and tips to Crack Job Interview.

71K+

Jobs are available in the USA alone as per the indeed.com

Instructor-led Live Online Salesforce Service Cloud Classes


Upcoming Salesforce Service Cloud Classes

Starting
Duration
Price
02 Oct

02 Oct ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Discount on Call
23 Oct

23 Oct ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
13 Nov

13 Nov ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
04 Dec

04 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Detail

02 Oct ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Discount on Call

23 Oct ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

13 Nov ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

04 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

Earn your Certificate

Best-in-class content by leading faculty & industry leaders in the form of videos and projects, assignments & live sessions.

Career Counselling

Resume Feedback

Interview Preparation

Salesforce Training Course Roadmap

Scroll through the concepts that we cover in our Salesforce Course

Industry Knowledge

    • Industry Knowledge Introduction
    • Installing Service and Support Dashboards to Measure Contact Center Metrics
    • Contact Center Business Challenges and How Salesforce Helps
    • Benefits for Different Interaction Channels
    • Considerations for Business Continuity in the Contact Center
    • Types of Contact Centers and Displaying the Service Console
    • KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge
    • Contact Center Components and How They Solve Business Challenges

Knowledge Management

    • Introduction Knowledge Management
    • Salesforce Knowledge and the Knowledge Article Lifecycle
    • Managing Knowledge Adoption and Maintenance
    • Creating Knowledge Data Categories Groups and Data Categories
    • Creating Knowledge Article Record Types and Assigning Page Layouts
    • Turning on the Knowledge Sidebar in the Service Console
    • Knowledge Publishing Workflow
    • Knowledge Data Migration Strategies
    • Difference between Knowledge & Solutions

Interaction Channels

    • Interaction Channels Introduction
    • Understanding and Implementing Multiple Support Processes
    • Understanding and Implementing Multiple Support Processes
    • Email Interaction Channel and Creating an Email Case Record Type
    • Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
    • Configuring Email Templates for Effective Case Communications
    • Chat Interaction Channel – Web Chat (Live Agent)
    • Enabling Live Agent and Creating Live Agent Users
    • Enabling OmniChannel and Creating Service Presence Status

Case Management

    • Introduction to Case Management
    • Designing a Case Management Solution
    • Case Creation Design Considerations
    • Case Assignment Design Considerations
    • Creating Routing Configurations for Omni-Channel
    • OmniChannel for Routing of Cases
    • Case Escalation rule.
    • Enabling Entitlement Management

Integration and Data Management

    • Brief to Integration and Data Management
    • Design Considerations for Large Data and Transaction Volumes
    • Contact Center Integration Patterns
    • Integration and Data Management
    • Analyze the implications and design considerations of large data and transaction volumes.
    • Cases and considerations common to contact center integration patterns.

Service Cloud Solution Design

    • Analyze customer requirements to determine an appropriate solution design considering capabilities
    • Limitations and design trade-offs.
    • Distinguish when it is appropriate to include custom application development or third-party applications.
    • Distinguish the key components that contribute to performance optimization within a design.
    • Describe the user experience requirements that can be solved by the Salesforce Service Console.

Salesforce Service Cloud Training Course Roadmap


Course Curriculum

Learn what you'll get after successful enrollment

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Salesforce Service Cloud Corporate Training

Salesforce Service Cloud Online Corporate Training & Certification

Being the industry leader in IT Training, our Salesforce Service Cloud corporate training will help your workforce to build a strong foundation and gain hands-on proficiency in delivering powerful Cloud solutions based on the Salesforce Service Cloud.

FAQs on Salesforce Service Cloud Training