Salesforce Service Cloud Certification & Training

review icon1 review icon2 review icon3 review icon4 review icon5 (4.8) | 1.9K+ Ratings

Be future-ready and gain a solid foundation in Salesforce service cloud fundamentals with JanBask Training Salesforce Service Cloud Certification for beginners and professionals. Get in-depth knowledge of Salesforce configuration techniques, setup service contracts, and console creation for service applications. Gain the skills to design and implement Salesforce service cloud solutions. Enroll now and get Service Cloud Certification!

  • Instructor Led Live Classes
  • Resume and Interview Guidance
  • 100% Job Placement Assistance
  • Industry-recognized Certification
  • Comprehensive Curriculum
  • Real Life Case Studies & Assignments

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Next Class Begins in 25 days - Jul 19, 2024

Be On Top with Salesforce Service Cloud Training

Grow your skills, get Salesforce Service Cloud Certification, expand your knowledge, and be workforce-ready with JanBask Training.

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Be Industry Ready With Us

Unwavering support in securing your dream job.

At JanBask Training, we understand that landing the right job is essential for your career growth and success. That's why we've cultivated strong partnerships with trusted job placement experts and organizations to help you take your career to the next level with the Best Salesforce Service Cloud Training.

Salesforce Service Cloud Training Course Curriculum

Structured curriculum to master Salesforce Service Cloud, develop essential skills, and earn Service Cloud Salesforce Certification.

  • Industry Knowledge Introduction
  • Installing Service and Support Dashboards to Measure Contact Center Metrics
  • Contact Center Business Challenges and How Salesforce Helps
  • Benefits for Different Interaction Channels
  • Considerations for Business Continuity in the Contact Center
  • Types of Contact Centers and Displaying the Service Console
  • KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge
  • Contact Center Components and How They Solve Business Challenges

  • Knowledge Management
    • Introduction Knowledge Management
    • Salesforce Knowledge and the Knowledge Article Lifecycle
    • Managing Knowledge Adoption and Maintenance
    • Creating Knowledge Data Categories Groups and Data Categories
    • Creating Knowledge Article Record Types and Assigning Page Layouts
    • Turning on the Knowledge Sidebar in the Service Console
    • Knowledge Publishing Workflow
    • Knowledge Data Migration Strategies
    • Difference between Knowledge & Solutions
  • Interaction Channels
    • Interaction Channels Introduction
    • Understanding and Implementing Multiple Support Processes
    • Understanding and Implementing Multiple Support Processes
    • Email Interaction Channel and Creating an Email Case Record Type
    • Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
    • Configuring Email Templates for Effective Case Communications
    • Chat Interaction Channel – Web Chat (Live Agent)
    • Enabling Live Agent and Creating Live Agent Users
    • Enabling OmniChannel and Creating Service Presence Status

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  • Case Management & Integration
    • Introduction to Case Management
    • Designing a Case Management Solution
    • Case Creation Design Considerations
    • Case Assignment Design Considerations
    • Creating Routing Configurations for Omni-Channel
    • OmniChannel for Routing of Cases
    • Case Escalation rule.
    • Enabling Entitlement Management
  • Data Management
    • Brief to Integration and Data Management
    • Design Considerations for Large Data and Transaction Volumes
    • Contact Center Integration Patterns
    • Integration and Data Management
    • Analyze the implications and design considerations of large data and transaction volumes.
    • Cases and considerations common to contact center integration patterns.

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  • Analyze customer requirements to determine an appropriate solution design considering capabilities
  • Limitations and design trade-offs.
  • Distinguish when it is appropriate to include custom application development or third-party applications.
  • Distinguish the key components that contribute to performance optimization within a design.
  • Describe the user experience requirements that can be solved by the Salesforce Service Console.

Salesforce Service Cloud Program Highlights

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Courses Taught By Industry Experts

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Lifetime Access to Learning Resources

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Hands-On Experience Real-Time Project

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4 week Job Assistance Program

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Earn a Certificate On Course Completion

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LMS Platform With Top-Notch Learning Content

Talk to our advisors

Available 24x7 for your queries

Salesforce Service Cloud Batch Details

Preferred

Live Class

30+ Hours of remote classes

USD 101915% Off

USD 1199

Course Duration : 4 WEEKS

Batch Type

Weekdays

Start Date

19 Jul

Timings

09.00 - 10.30 PM EST

Weekdays

30 Aug

09.00 - 10.30 PM EST

  • Lifetime access to study material, PPT and videos
  • Learn from industry-best instructors with decades of big-tech experience
  • Real-time live chats, discussions, and Q&A sessions
  • Earn Salesforce Service Cloud Certification post completion of the course
  • Watch recorded sessions anytime
  • 24*7 support from the experts
  • 4 week job assistance program
  • Help to market your profile
  • Hands-on experience with real-time projects
  • Customized LMS with top-notch content

100% Job Assistance

One on One Module

30+ Hours of e-learning content

USD 169915% Off

USD 1999

Course Duration : 4 WEEKS

Batch Type

Weekdays

Start Date

19 Jul

Timings

09.00 - 10.30 PM EST

  • 100% Job Assistance
  • One-on-One Student Interaction
  • Flexible schedule
  • Live Project Discussion
  • Lifetime access to study material/PPT
  • Learn from industry-best instructors with decades of big-tech experience
  • Connect with the instructor on video call to resolve queries
  • Real-time live chats, discussions, and Q&A sessions
  • Earn Salesforce Service Cloud Certification post completion of the course
  • 24*7 support from the instructor
  • 4 week job assistance program
  • Help to market your profile
  • Hands-on experience with real-time projects
  • Customized LMS with top-notch content

Self Learning

30+ Hours of e-learning content

USD 49950% Off

USD 998

Flexible Learning

  • Lifetime access to study material/PPT
  • Watch recorded sessions anytime
  • Assignment/recordings by experts
  • Earn Salesforce Service Cloud Certification post completion of the course
  • Customized LMS with top-notch content

Build Your Dream With Us!

Get in touch with our team to discuss your goals and receive expert advice.

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+12025993842

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Why Online Salesforce Service Cloud Certification?

Let us quickly look at exciting facts explaining why Salesforce Service Cloud certification is so popular today.

Growth icon

50%

Nine of its 13 industry clouds have an annual recurring revenue (ARR) growth rate above 50 percent.

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150,000

Salesforce is the world’s leading cloud-based software provider. It delivers services to more than 150,000 businesses globally.

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4534 +

4534 Salesforce Service Cloud jobs in the United States. Leverage your Salesforce Service Cloud certification and get hired.

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51.22%

Salesforce revenue has grown at a CAGR of 51.22% over the last 20 years. Over the last 10 years, compound annual revenue growth is 29.04%.

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$126,983

The average salary for a Salesforce Service Cloud consultant in the United States is $126,983 per year

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2.96x

Salesforce Service Cloud revenue has grown 2.96x since 2016. It now accounts for 26.93% of all subscription and support revenue.

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17233

Around the world, in 2023, over 17233 companies have started using Salesforce Service Cloud as a Knowledge Management tool.

Salesforce Service Cloud Certification

Achieve your professional goals with job-oriented Certification. It's time to get your certification!

Salesforce Service Cloud Certification & Training Certificate icon

What Our Salesforce Service Cloud Learners Have to Say

review icon1 review icon2 review icon3 review icon4 review icon5 (4.8) | 1.9K+ Ratings

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Ronnie Wilson

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(5/5)


Initially, I was not sure should I start with Salesforce Service Cloud training course online or not. I belong to a non-IT background, and it was very tough for me deciding for the same. I talked to JanBask Training supp...
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Kit Fletcher

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(5/5)


Most of the training programs are theoretical, but I must say the Salesforce Service Cloud Training course at JanBask covers both aspects of learning theoretical and practical. They allow you to work on real-time project...
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Lucy Elliott

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(5/5)


JanBask Training is a wonderful platform where you could learn all the latest IT courses and the proper guidance on how they can help you in boosting your career. In the beginning, I was not expecting much from the cours...
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Molly Bailey

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(5/5)


If you are looking for some It course that can boost your career, then Salesforce Service Cloud training course is a must option to try. The course gives you a depth detail of how to become a successful Salesforce servic...
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Bentley Stone

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(5/5)


Salesforce Service Cloud is a new technology and it is used everywhere yet creates an ample of job opportunities for skilled professionals. There are a lot of institutes who offer training in Salesforce Service Cloud and...
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Career Services By JanBask Training

Salesforce Service Cloud Training Career Path

1

Course Completion

After completing the Salesforce Service Cloud course requirements, you will receive a Certification. The certification is a validation of your Salesforce Service Cloud skills and knowledge.

2

Build a Portfolio

We work with you on building a portfolio of your Salesforce Service Cloud projects and assignments. A strong portfolio showcases your practical skills to potential employers.

3

Interview Preparation

We assist in preparing a professional resume with Salesforce Service Cloud Certification and sharpen your interview skills to discuss your qualifications confidently.

4

Job Search

Start your job search by applying for Salesforce Service Cloud consultant positions. Utilize job search websites, industry-specific job boards, and professional networking platforms.

5

Job Applications

Submit tailored job applications and cover letters for Salesforce Service Cloud consultant positions that align with your skills and career goals.

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