MONTH START OFFER: Flat 15% Off with Free Self Learning Course | Use Coupon MONTH15

Home » Courses » Salesforce Service Cloud

Salesforce Service Cloud Training & Certification

Be future-ready and gain a solid foundation on all Salesforce service cloud fundamentals from scratch to advanced level by our hands-on training sessions. Get in-depth knowledge of Salesforce configuration techniques, setup service contracts, console creation for service applications, and more. Also, get skills to design and implement Salesforce service cloud solutions through real-life projects and use cases. So, Enroll now and get certified with us!

Enroll For Free Demo

Enter your details to attend Course Demo Class

Why Online Salesforce Service Cloud Certification?

Get high-level Salesforce Service Cloud certification training to shape your career in the dynamic field of the cloud-based CRM system. Let us have a quick look at interesting facts that explain to you why Salesforce Service Cloud certification is so popular these days.

#1 CRM

CRM system for the fifth consecutive year as per IDC

3.3 M

Jobs are expected to be created by the year 2022 as per indeed.com

40%

Increase in customer retention, query resolution, and agent productivity

65%

Growth in annualized job prediction with 19.7% of total CRM market share.

82%

of Salesforce professionals feel valued at work.

Dive deep into the Salesforce Career

Learn about Career benefits, in-demand skills, average salaries and tips to Crack Job Interview.

71K+

Jobs are available in the USA alone as per the indeed.com

Instructor-led Live Online Salesforce Service Cloud Classes


Upcoming Salesforce Service Cloud Classes

Starting
Duration
Price
04 Dec

04 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Discount on Call
25 Dec

25 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
05 Feb

05 Feb ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
19 Mar

19 Mar ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Detail

04 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Discount on Call

25 Dec ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

05 Feb ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

19 Mar ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

Earn your Certificate

Best-in-class content by leading faculty & industry leaders in the form of videos and projects, assignments & live sessions.

Career Counselling

Resume Feedback

Interview Preparation

Salesforce Training Course Roadmap

Scroll through the concepts that we cover in our Salesforce Course

Industry Knowledge

    • Industry Knowledge Introduction
    • Installing Service and Support Dashboards to Measure Contact Center Metrics
    • Contact Center Business Challenges and How Salesforce Helps
    • Benefits for Different Interaction Channels
    • Considerations for Business Continuity in the Contact Center
    • Types of Contact Centers and Displaying the Service Console
    • KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge
    • Contact Center Components and How They Solve Business Challenges

Knowledge Management

    • Introduction Knowledge Management
    • Salesforce Knowledge and the Knowledge Article Lifecycle
    • Managing Knowledge Adoption and Maintenance
    • Creating Knowledge Data Categories Groups and Data Categories
    • Creating Knowledge Article Record Types and Assigning Page Layouts
    • Turning on the Knowledge Sidebar in the Service Console
    • Knowledge Publishing Workflow
    • Knowledge Data Migration Strategies
    • Difference between Knowledge & Solutions

Interaction Channels

    • Interaction Channels Introduction
    • Understanding and Implementing Multiple Support Processes
    • Understanding and Implementing Multiple Support Processes
    • Email Interactio