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Salesforce Service Cloud Training & Certification

Be future-ready and gain a solid foundation on all Salesforce service cloud fundamentals from scratch to advanced level by our hands-on training sessions. Get in-depth knowledge of Salesforce configuration techniques, setup service contracts, console creation for service applications, and more. Also, get skills to design and implement Salesforce service cloud solutions through real-life projects and use cases. So, Enroll now and get certified with us!

Next Class Begins in 22 days - 23 Apr 2020

Instructor-led Salesforce Service Cloud Training

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Project-Based Salesforce Service Cloud Learning

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Why Online Salesforce Service Cloud Certification?

Get high-level Salesforce Service Cloud certification training to shape your career in the dynamic field of the cloud-based CRM system. Let us have a quick look at interesting facts that explain to you why Salesforce Service Cloud certification is so popular these days.

#1 CRM

CRM system for the fifth consecutive year as per IDC

3.3 M

Jobs are expected to be created by the year 2022 as per


Increase in customer retention, query resolution, and agent productivity


Growth in annualized job prediction with 19.7% of total CRM market share.


of Salesforce professionals feel valued at work.

Dive deep into the Salesforce Career

Learn about Career benefits, in-demand skills, average salaries and tips to Crack Job Interview.


Jobs are available in the USA alone as per the

Instructor-led Live Online Classes – Salesforce Service Cloud Certification

Upcoming Salesforce Service Cloud Classes

23 Apr

23 Apr ( 6 weeks)

09:00 PM - 10:30 PM EST

USD 999
Discount on Call
23 May

23 May ( 6 weeks)

09:00 PM - 10:30 PM EST

USD 999
22 Jun

22 Jun ( 6 weeks)

09:00 PM - 10:30 PM EST

USD 999
22 Jul

22 Jul ( 6 weeks)

09:00 PM - 10:30 PM EST

USD 999

23 Apr ( 6 weeks)

09.00 - 10.30 PM EST

USD 999
Discount on Call

23 May ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

22 Jun ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

22 Jul ( 6 weeks)

09.00 - 10.30 PM EST

USD 999

Earn your Certificate

Best-in-class content by leading faculty & industry leaders in the form of videos and projects, assignments & live sessions.

Career Counselling

Resume Feedback

Interview Preparation

Salesforce Training Course Roadmap

Scroll through the concepts that we cover in our Salesforce Course

Industry Knowledge

    • Industry Knowledge Introduction
    • Installing Service and Support Dashboards to Measure Contact Center Metrics
    • Contact Center Business Challenges and How Salesforce Helps
    • Benefits for Different Interaction Channels
    • Considerations for Business Continuity in the Contact Center
    • Types of Contact Centers and Displaying the Service Console
    • KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge
    • Contact Center Components and How They Solve Business Challenges

Knowledge Management

    • Introduction Knowledge Management
    • Salesforce Knowledge and the Knowledge Article Lifecycle
    • Managing Knowledge Adoption and Maintenance
    • Creating Knowledge Data Categories Groups and Data Categories
    • Creating Knowledge Article Record Types and Assigning Page Layouts
    • Turning on the Knowledge Sidebar in the Service Console
    • Knowledge Publishing Workflow
    • Knowledge Data Migration Strategies
    • Difference between Knowledge & Solutions

Interaction Channels

    • Interaction Channels Introduction
    • Understanding and Implementing Multiple Support Processes
    • Understanding and Implementing Multiple Support Processes
    • Email Interaction Channel and Creating an Email Case Record Type
    • Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
    • Configuring Email Templates for Effective Case Communications
    • Chat Interaction Channel – Web Chat (Live Agent)
    • Enabling Live Agent and Creating Live Agent Users
    • Enabling OmniChannel and Creating Service Presence Status

Case Management

    • Introduction to Case Management
    • Designing a Case Management Solution
    • Case Creation Design Considerations
    • Case Assignment Design Considerations
    • Creating Routing Configurations for Omni-Channel
    • OmniChannel for Routing of Cases
    • Case Escalation rule.
    • Enabling Entitlement Management

Integration and Data Management

    • Brief to Integration and Data Management
    • Design Considerations for Large Data and Transaction Volumes
    • Contact Center Integration Patterns
    • Integration and Data Management
    • Analyze the implications and design considerations of large data and transaction volumes.
    • Cases and considerations common to contact center integration patterns.

Service Cloud Solution Design

    • Analyze customer requirements to determine an appropriate solution design considering capabilities
    • Limitations and design trade-offs.
    • Distinguish when it is appropriate to include custom application development or third-party applications.
    • Distinguish the key components that contribute to performance optimization within a design.
    • Describe the user experience requirements that can be solved by the Salesforce Service Console.

Salesforce Service Cloud Training Course Roadmap

Course Curriculum

Learn what you'll get after successful enrollment

Salesforce Service Cloud Corporate Training

Salesforce Service Cloud Online Corporate Training & Certification

Being the industry leader in IT Training, our Salesforce Service Cloud corporate training will help your workforce to build a strong foundation and gain hands-on proficiency in delivering powerful Cloud solutions based on the Salesforce Service Cloud.

FAQs on Salesforce Service Cloud Training

Salesforce Service Cloud FAQs

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"We ensure that you learn Salesforce completely, and not only become a Salesforce Certified professional but also get ready for Salesforce Job Interviews."

Our Reviews

6K + Learners | 1578 Reviews

Customer Reviews

Ronnie Wilson

Initially, I was not sure should I start with Salesforce Service Cloud training course online or not. I belong to a non-IT background, and it was very tough for me deciding for the same. I talked to JanBask Training support team, and they guide me how it can be beneficial for beginners and what would be the training process even if I will start as a fresher. Based on the discussion, I decided to join the course, but there were still many questions in my mind. After joining the course, I must say now that it was a wonderful experience where study material was quite impressive, and they started my training from the very basics. Thank you, guys!

Kit Fletcher

Most of the training programs are theoretical, but I must say the Salesforce Service Cloud Training course at JanBask covers both aspects of learning theoretical and practical. They allow you to work on real-time projects and enhance your skills on the platform immensely. Also, you will find an assignment for each module to evaluate your skills level. At the end of the course, I learned using Lightning Service Console, and how to implement the Salesforce knowledge in the best possible way. Today, I am working with a leading MNC at a good salary package. Thank you so much, guys.

Lucy Elliott

JanBask Training is a wonderful platform where you could learn all the latest IT courses and the proper guidance on how they can help you in boosting your career. In the beginning, I was not expecting much from the course. I thought it would be like any other ordinary course where basic theoretical concepts will be covered. But I was completely wrong. The training at JanBask is more practical, and they encourage student for daily assignments and discussion. I would like to give a special thanks to JanBask support team who guided throughout the training amazingly.

Molly Bailey

If you are looking for some It course that can boost your career, then Salesforce Service Cloud training course is a must option to try. The course gives you a depth detail of how to become a successful Salesforce service cloud consultant and work on real-time projects too. It tells you about service cloud fundamentals in detail, Lightning Service console, Live agent, etc. You can join the course in two modes either self-paced and LIVE Salesforce service cloud interactive sessions. If you can afford then you should opt for LIVE sessions and get hired by top MNCs quickly.

Bentley Stone

Salesforce Service Cloud is a new technology and it is used everywhere yet creates an ample of job opportunities for skilled professionals. There are a lot of institutes who offer training in Salesforce Service Cloud and it is tough to decide which institute you should opt for. I must say JanBask Training is the best option to consider that not only delivers training classes but placement guidance too. So, what are you waiting for guys? Join the Salesforce Service Cloud certification course with JanBask Training right away!

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