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Land Your Perfect Job With Salesforce Admin Job Description



Content Index

Introduction

Do you know more than 88% of fortune 100 companies use at least one Salesforce app? And with a 37.4% annual growth rate, more than 4,670 Salesforce Admin jobs were created in the US market (in one year). Out of them, 39% are viewed as entry-level jobs.

What is a salesforce administrator? In the Salesforce admin job description. Salesforce Administrator is one of the best titles to go for if you are analytical, agile, and up for saving businesses from goof ups on a daily basis. Yes, Salesforce admin roles and responsibilities are pretty much to help companies administer the Salesforce systems, recommend the best solutions, maintain sales databases, and help peers accommodate well with the Salesforce products & its latest releases. 

The demand for Salesforce Admins, Salesforce admin job description can be independently needed or either clubbed within the Salesforce Developer role, it all depends on company to company. If you are inspired by such demand & the role they play and are ready to step on the Salesforce career path as an Administrator, here in the following blog, we will help you identify the Salesforce admin job description based on experience level, a company like Amazon as an example, and popular work industries. And we have also mentioned the quick 6 tools that the Salesforce admin job description requires. 

So if you are still wondering  what does a salesforce admin do? Continue reading!

What is a Salesforce Administrator?

What is a salesforce administrator? In the Salesforce admin job description. Salesforce Administrators are the bridge between a business & Salesforce technology. They are the go-to person in a company who guides management, stakeholders & users about the use of Salesforce’s suite of products. Basically, they guide end-to-end about Salesforce products & helps remove any doubts or queries regarding the use & deployment of products.

In the Salesforce admin job description. They are real-time problem-solvers. Their job is to quickly think, analyze, find solutions to remove the bottlenecks to make the Salesforce users’ lives easier & automate the business processes. 

They are like confidante to their colleagues & other dependable titles, as they are needed to:

  • Decode the technical level use of Salesforce products for new joiners, management or departments of sales, customer, marketing, in a simple context.
  • Be aware of all the latest releases, features, innovations of the platform & ensures the business is updated on them.

What is a salesforce administrator? From recommending best practices of Salesforce use within different departments to ensuring there are no blockers in the way of fast & safe salesforce production org, you can expect to wear so many different hats as Salesforce Administrators In the Salesforce admin job description.. 

In the Salesforce admin job description. While getting employed in any virtual yet standard office setting of any business niche, working a week at an amazing salary package, you would have 4 core Salesforce admin roles and responsibilities as follows, to honor:

What are the Salesforce Admin Roles and Responsibilities?

salesforce Admin role

The Salesforce Admin Roles and Responsiblilities are:

1. Analyzing Business Needs & Suggesting the Best Solutions

What is a salesforce administrator role? In the Salesforce admin job description. Communication is a must-have trait, you should hone it while entering this role. You as an admin would be required to understand & analyze the needs of business & its different departments at wholesome. And based on those analytics, you would be required to pose certain recommendations or latest practices to implement effective Salesforce CRM solutions.

2. Upgrade the Salesforce Systems

Foresightedness is another must-have trait, you should hone while entering this role. Based on new Salesforce releases regarding tools, features, methods announced, you would be required to do proper research, update the business system, and make it more effective, sustainable & problem-solving for a successful Salesforce production org. in the Salesforce admin job description.

3. Constant & Effective Integrations & Configurations

What is a salesforce administrator role? You as an administrator would require to understand the need of integrating the business systems with other important business tools that could give holistic solutions to Salesforce users. In the Salesforce admin job description. While working with different departments, you would need to understand what additional tools & systems would be required to be integrated or configured for enhancing the work efficiency of each department, be it sales, marketing,

4. Maintaining Documents & Conducting Training

In the Salesforce admin job description. As a Salesforce Admin, your role is to ensure that each department has educational documentation & resources to further their knowledge base around the usability of Salesforce tools, features, functionality for the effective production org.

You would also be responsible to perform certain training sessions to ensure the knowledge curve of users is timely gauged & updated, and they are in every way confident to pursue their obligations around the salesforce platform with great confidence level & finesse. Thus, answering What is a salesforce administrator role.

5. Providing Security & Reporting

In the Salesforce admin job description. You as a Salesforce admin will be responsible for safeguarding the company and its data by ensuring that the right users can work with the right data. You have to train users & ensure that there is no breach of data & security. 

You will also be responsible for the creation and management of access to visual depictions of data. The reporting of data in a visual manner will cater to the stakeholders in a very striking manner leading to effective control over each action that you take. Thus, answering What is a salesforce administrator role.

6. Use Automation To Increase Productivity

In the Salesforce admin job description. A Salesforce Admin should have a sound knowledge of the Automation tools of Salesforce as they can come in very handy in eliminating tedious tasks and freeing up a lot of time to do deeper research & increase productivity.

There are tools like Workflow Rules, Process Builder, Flow, and Apex each having a unique feature that provides flexibility & allows Salesforce admin to operate on projects smoothly. As a salesforce admin, you are also required to have a good salesforce ecosystem using all the tools with strong levels of commitment. Thus, answering What is a salesforce administrator role.

If you want to read more about salesforce admin role and responsibilities. Check out our exclusive content on this.

So if you are still wondering what does a salesforce admin do? Continue reading!

Here is a Quick Salesforce Admin Role Description

This is what day-to-day Salesforce Admin job duties are:

  • To make sure Salesforce systems & products are optimally performing
  • To regulate the salesforce roles, users, profiles, workflows, groups, and sharing rules
  • To timely upgrade & optimize the Salesforce systems to allow optimized integration
  • To safely & accurately import the sales team data inclusive of leads, contact info & other important details
  • To manage & maintain the Sales cloud
  • To build custom reports & dashboards
  • To analyze & install the new Salesforce releases
  • To prepare training materials & manage sessions for the users
  • To document everyday processes, make changes to the field history table, and as well as the error reports
  • To prepare concise & helpful reports for the sales team or department

So if you are still wondering what does a salesforce admin do? Keep reading!

What does a Salesforce Admin Do on Junior and Senior Level?

Check out the complete junior & senior Salesforce Admin Job description gathered from different job portals & hiring managers.Salesforce job levels

Junior Salesforce Admin Job Description (with less or equal 1+ years experience)

In the Salesforce admin job description. As entry-level, below or equal to 1 year of experience, generally you will be working under a senior-level Salesforce admin or consultant, and your junior Salesforce Admin Job Description would be:

  • To create new user profiles, groups
  • To regulate access of dashboards or any visual data represented that is combined through reports
  • Run and manage deduplication tools
  • To oversee and train users around the use and any complexity of applications
  • To ensure the database is updated & maintained
  • To migrate the applications to the new systems
  • To evaluate & update the latest installs

These are a few key points to remember in the Salesforce admin job description. Thus, answering What is a salesforce administrator role. 

So if you are still wondering what does a salesforce admin do? Continue reading!

Intermediate Salesforce Admin Job Description (2-4+ Years of Experience)

On moving up in the experience ladder, somewhere around with 2- 4+ years of experience, this is what your duties would look like:

  • To manage the Salesforce support queue for employees & customers and modify requests
  • To advocate for best Salesforce practices and to bring them aboard
  • To oversee junior Salesforce admin job role and delegate work as applicable
  • To end-to-end manage the community users, business associates & the employees
  • To fulfill the complete org congrats in the sandbox environments. And To manage, test, and implement other test or production with deployment tools as prescribed
  • To oversee & finish end-user training, take orientation sessions when required, and promote righteous adoption of Salesforce best practices across business units or departments
  • To regulate sharing settings, OWD, permission sets, profile, user groups, etc
  • To make changes for improving the  design of all systems & document release notes
  • To add to production configuration by managing custom field, creating objects, bringing updates, and more
  • To perform all intrinsic data management tasks, inclusive of mass data updates & safe imports

These are a few key points to remember in the Salesforce admin job description. Thus, answering What is a salesforce administrator role.

So if you are still wondering what does a salesforce admin do? Continue reading!

Senior Salesforce Admin Job Description (4+ Years Experience)

With 4+ years of experience, going down the line, you will be entitled to honor the following senior Salesforce Admin job description:

  • To assist with apps implementation on Salesforce.com by bringing great administration and configuration specialization
  • To manage all the basic Salesforce.com administration inclusive of user management, access management, managing user groups, setting profile, and permissions.
  • To handle data migration tasks like uploads, upsert & data backups.
  • To oversee general Admin tasks of managing page layouts, creating custom objects, adding fields, identifying permissions, user groups, etc.
  • To take note of advanced administration including S-controls,  triggers, validation rules, workflow, etc.
  • To ensure basal workflow development
  • To put code to test and oversee production environments based on release notes and perform the pre/post-deployment steps
  • To provide updates timely as per build statuses and to also share risks & mitigate them till closure
  • To ensure  Sandboxes are working fine, maintain updates on runbook, and troubleshoot or solve any technical issues
  • To ensure complete automation for the tasks performed commonly
  • To execute administration tasks as per the governance principles defined by the organization in particular
  • To have sound exposure & understanding of SOQL, Visualforce, Apex, Lightning Components, and complete Salesforce.com APIs.
  • To be aware of development & release procedures, standard practices to develop on the Force.com platform, upgrade cycle, etc.
  • Exposure of DevOps, CI/CD Process and code versioning systems like Github, etc is a plus.

These are a few key points to remember in the Salesforce admin job description. Thus, answering What is a salesforce administrator role.

So if you are still wondering what does a salesforce admin do? Continue reading!

Salesforce Admin Job Description With an Actual Popular Giant!

Here is a quick rundown on the Salesforce Admin Job description with Popular tech Giant Amazon.com.

Salesforce Administration Job Description at Amazon.com

Requirements to Pursue Salesforce Admin Duties

To be able to pursue the Salesforce admin duties, you need to:

  • In the Salesforce admin job description, you must have a bachelor’s degree in any discipline (computer science would be advantageous). However, you don’t necessarily require a technical degree to pursue this career. An up-skill with contemporary training would help you brace up with technical or overall Salesforce Admin job responsibilities.
  • Qualification of deemed Salesforce Admin Certifications --- Salesforce Certified Administrator and further Salesforce Certified Advanced Administrator. In the Salesforce admin job description many hiring managers prefer hiring certified staff for this role. Follow this complete guide to Salesforce Admin Certification here, as this will give you complete exam details, how to apply, how to pass the exam, and everything else.
  • Few Years of experience of working as a Salesforce Administrator, if growing in experience level. However, if you are a newbie entering the field, you can start with internships & small projects & focus on imbibing practical skills In the Salesforce admin job description.

Salesforce admin responsibilities are very real-time, agile, & skilled. Better focus on attaining the formal Salesforce Admin Training through an accredited e-learning platform and acquire the right knowledge of:

  • Salesforce products, tools, applications, new releases
  • How to manage the Salesforce profiles, manage access, allocate roles, manage groups & workflows
  • How to import the crucial sales data
  • Email marketing expertise in relation to how to segment the email lists & conduct A/B tests on them
  • How to manage the salesforce reports
  • End-to-end data upkeep & management to ensure it’s organized, safe, and easy to access
  • Accurately managing small chunks of detailed data with great attention to detail
  • Bringing remedial actions to ensure Salesforce is accessible equally by both technical & non-technical folks of the company
  • Support end-users with Salesforce documentation & training

So if you are still wondering what does a salesforce admin do? Dive right in!

Key Skills Required to be a Salesforce Admin

Here are a few skills which every Salesforce Admin Job Description should include:

  • Strong project management & problem-solving skills with a positive outlook.
  • The Salesforce admin job description should have Strong leadership skills.
  • Proven ability to deliver on time, process, and prioritize concurrent requests.
  • Should have a sound Business Knowledge 
  • Able to critically assess the information and rank them from multiple sources to avoid conflict.
  • Potential to measure the impact of new information & requirements on Salesforce as well as on other embedded systems.

So, what does a salesforce admin do? If you are still wondering! Here are a few of the key activities that every Salesforce Admin Job Description should include:

  • Deep Technical Research: 

Salesforce Admin Job Description includes a lot of research & analysis. They need to familiarize themselves with the company's needs & wants. The tools & features functionality should be understood. The Salesforce admin should also be able to update the current platform with good research skills.

  • Strong Case Management Skills: 

Salesforce Admin Job Description includes working on handling cases where their users create requests for new automated processes, send password reset requests & other permission-related inquiries. To overcome this the salesforce admins create a list of to-do lists thus making sure they handle things efficiently.

  • Salesforce platform management:

The needs of organizations are constantly changing, and the way administrators use and manage the platform is changing as well. So, here Salesforce Admin Job Description includes continuously improving the processes to make the platform efficient & very smooth for users.

  • Critical Business Requirements Analysis:

Salesforce Admin Job Description includes analysis of process and its effectiveness along with the stakeholders to provide a smooth experience to the user. This analysis improves decision-making in critical business junctures that help in the growth of both business & brand. 

  • Impactful Implementation:

Projects are the priority of every stakeholder and working with them is a part of the Salesforce Admin Job Description. so, what does a salesforce admin do here? They analyze different models, use various tools, and derive a solution. That is user-friendly & does benefit the stakeholders. Thus the process of development, testing, & implementation plays a major role in adjustments along the course of being salesforce admin Thus, answering What is a salesforce administrator role.

9 Salesforce Administrators Tools That Your May Consider Exploring

In the Salesforce admin job description. As a Salesforce Administrator, you would be entrusted with the management of data, that too enterprise’s important data. Which might be very consuming, and most of all, so delicate, onerous & repetitive to handle. Here are some Salesforce tools that might reduce your man-hours  & make you work efficiently and execute each & every task with great finesse.

Salesforce Admin Tools

Purpose

1. Data Export Wizard

Data export wizard takes Salesforce data’s backup once a week or month, it makes it easy to restore lost records.

2. Setup Audit Trail

The setup audit trail lets you check the modifications of the past 6 months around objects & fields, user profiles, picklist values, managed packages updates, etc. This can’t undo the changes, but can help you detect the reasons for certain issues.

3. Pardot 

Pardot is a B2B marketing automation tool, which is good for managing targeted email campaigns, and other marketing communications.

4. Debug Logs

Debug logs tool can help you maintain database operations, system processes, errors cropping up from unit tests, or during the execution of transactions.

5. Mass Transfer Records Tool

Mass transfer records tool is a very effective tool to transfer manifold accounts, contacts, leads, custom objects, service contracts, in one go, from one user to another.

6. Heroku’s Toolkit for Salesforce

Heroku’s hosted applications are good for managing Salesforce tasks like diagnosing the org., managing Salesforce components, comparing the environments or so.

7. Schedule-O-Matic 9000

Schedule-O-matic 9000 is a very handy application that allows administrators and developers to program classrooms, streams, and even blocks of anonymous code.

8. My Salesforce Trust Monitor

My Salesforce Trust Monitor is an application that summarizes all information about the Trust &  arranges it into a single consolidated view.

9. OCR Assistant

By using  OCR Assistant, It's easy to put the power of Einstein image recognition technology into your own Salesforce environment. You can even conduct full analysis of images without the complicated code

Bonus: Mockaroo

Mockaroo will help you produce data samples for ease of testing or development with realistic attributes. This can include like 1000 rows of random data with many attributes like name, company, etc.

These are a few vital tools that you should know about in the context of the Salesforce admin job description. Thus, answering What is a salesforce administrator role.

So if you are still wondering what does a salesforce admin do? Continue reading!

How To Become A Salesforce Administrator - Credentials & Certifications

So if you are looking for a long-term career path as a Salesforce admin. Then there are a few must-have credentials & certifications that will bolster your career into a brand new direction. 

There are also many highly rated Salesforce training programs that provide top-most Salesforce Admin turiols and an extensive curriculum. They even help you gain hands-on project-based knowledge & get you qualified through scenarios and missions in real-time.

Also pay attention to your niche. There are multiple job roles like Salesforce Administrator, Salesforce Configure, Price, Quote (CPQ) Specialist, Salesforce Marketing Cloud Administrator, Salesforce Platform App Builder and many more. Decade carefully what is your area of interest.

With a 65% expected increase in annual job growth in the sales admin profile, there are a few certifications you definitely don't want to miss out. 

Salesforce Admin Salary Outlook!

In the Salesforce admin job description.The demand for Salesforce Admins is all set to rise by 11% by 2026. As per Glassdoor’s salary report, the annual average Salesforce Administrator salary is $92,504. Based on salaries submitted by employees & recruiters, the Salesforce Admin salary can range between $60,870 - $127,811 (varying based on factors like skills, experience, certification, location, company size, etc.).

To get the complete Salesforce Admin Salary based on experience level, popular giants, locations, read here.

Top 5 Industries Where Salesforce Admin Responsibilities Are High

The Salesforce Admin’s role at higher education institutions is to bring Salesforce’s out-of-the-box features to help convert leads into alumni by supercharging recruitment & admission processes, managing student LMS, and resolving student issues. Which is also an important aspect of the Salesforce admin job description.

If you are looking to expand your knowledge exclusively about salesforce admin. Here is a quick read for you.

So if you are still wondering what does a salesforce admin do? Continue reading!

1. Nonprofits - Enabling 360 Degree View of their NPO’s Mission.

The Role of Salesforce administrators at non-profit organizations involves limited budget & resources. They help them keep real-time visibility & tracking of their fundraising, grants, other programs with their impact & engagement.

2 . Financial Services - Helping Financial Services Adapt & Grow!

The role of Salesforce administrators at financial institutions is to set up a financial cloud, customize Salesforce CRM to help with core financial services like banking, insurance, retirement planning, financial advice, wealth management, etc. They help companies view & manage their financial clients’ profiles, data, accounts, relationship networks to drive client satisfaction & meet the business’s end goals.

3.Manufacturing Services - Optimizing Supply Chain Management & Personalizing Deliveries!

The role of Salesforce Administrators with manufacturing units helps them with cross-functional projects for improving the quality and efficiency of the supply chain and reducing overall costs by making innovative recommendations, improving processes, updating systems, etc.

4. Retail Services - Identifying & Meeting Customers' Needs with the Right Message at right time!

A salesforce admin in the retail industry is needed to give a unified view of target customers, penetrate cloud marketing automation, improve processes and customize Salesforce to help partners, sales employees or associates act on valid data or information for delivering services that build a loyal customers base.

5. Education - Creating Personalized & Seamless Student Experiences!

The Salesforce Admin’s role at higher education institutions is to bring Salesforce’s out-of-the-box features to help convert leads into alum by supercharging recruitment & admission processes, managing student LMS, resolving student issues.

FAQs

Q1. How to prepare for the Salesforce Administrator certification exam?

Ans:- Enroll for the right online Salesforce Admin Training to prepare for the certifications exam. Check for the curriculum, palcemnet assistance, career councelling the platform offers.

Once you are ready you can apply for the certification. There will be 60 MCQ’s & 5 Non-scored questions to be solved in 105 minutes with passing criteria of 65%. This is the best way to become a Salesforce Admin.

Q2. How much experience is required to be a Salesforce Admin?

Ans:-In the industry, a minimum of 2 years of Experience for Salesforce admin is preferred. But, having said that certification & adaptability plays a crucial role. Good analytical skill with a strong understanding of salesforce tools & techniques to build custom apps and objects, formula fields helps in the long run even to a fresher In the Salesforce admin job description.

Q3. Is salesforce admin a complete Technical Job?

Ans:-Salesforce admin job description requires an in-depth understanding of salesforce tools and techniques. But it doesn't limit to just technical know-how but business acumen too. This can be used across different industries for doing ease of business. It's a very high-paid & skilled job that requires knowledge of both worlds In the Salesforce admin job description.

So if you are still wondering what does a salesforce admin do? Connect with us!

Final Thoughts on Salesforce Admin Roles and Responsibilities!

In the Salesforce admin job description. The Salesforce ecosystem is all set to create 4.2 million jobs for all sorts of Salesforce profiles. Within which, Salesforce Administrator is a very intrinsic role that’s kind of lifeblood to businesses moving their foot to Salesforce CRM & cloud.  If a company is deploying a Salesforce CRM, they can’t do without Salesforce Admins, who help to bring the most out of this CRM. 

In the Salesforce admin job description. They are analytical prodigies who help to make Salesforce CRM adaptable, sustainable according to the dynamic needs of the companies. 

Hope the above guide helped you understand the Salesforce admin roles and responsibilities and gave you an idea of how much of a fun, approachable, and growing this Salesforce career is! If you have any queries regarding the Salesforce Admin career or its job, feel free to pitch us in the comments down below!

So, if you liked our article on “Land Your Perfect Job With Salesforce Admin Job Description”. You can also take part in our tailored Salesforce training courses on which have successfully trained more than 2500 students who are working with successful MNCs. 

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    Nandita

    With fact-finding market research & solicitous words, Nandita helps our digital learners globally navigate their way to profound career possibilities in IT and Management.


Comments

  • W

    William James

    Earlier, I was confused about the different Salesforce administrator roles and responsibility. But the information included in your blog helped me in this! Thanks!!

     Reply
    • JanbaskTraining

      Glad you found this useful! For more such insights on your favourite topics, do check out JanBask Training Blogs and keep learning with us!

  • A

    Adonis Smith

    Hi, Can you tell me the name of some specific companies who can hire me after completing my certification? Waiting for your reply!

     Reply
    • JanbaskTraining

      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • A

    Anna

    I have been working as a Junior Salesforce consultant for the past three years and now I am thinking of upgrading my post to Salesforce administrator. What is the eligibility process for me?

     Reply
    • JanbaskTraining

      Hello, JanBask Training offers online training to nurture your skills and make you ready for an amazing career run. Please write to us in detail at [email protected] Thanks!

  • W

    Wax Jones

    I want to join your institute to pursue Salesforce Administrator certification. Can you help me with the registration process? Thanks in advance!!

     Reply
    • JanbaskTraining

      Glad you found this useful! For more such insights on your favourite topics, do check out JanBask Training Blogs and keep learning with us!

  • O

    Olivia

    I read your blog..It was really helpful! But I still have one doubt, if I achieved the salesforce administrator certification then what will be my salary package?

     Reply
    • JanbaskTraining

      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • M

    Mia

    Nice written blog, but I am looking for any blog covering all different salesforce certifications with their basic details

     Reply
    • JanbaskTraining

      Hello, JanBask Training offers online training to nurture your skills and make you ready for an amazing career run. Please write to us in detail at [email protected] Thanks!

  • L

    Lucas

    If we join any online course for preparing salesforce certification exam, would they cover the course for all salesforce certification or they cover the syllabus for specific certification?

     Reply
    • JanbaskTraining

      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • N

    Noah

    After clearing the salesforce certification examination, would organizations count our previous work experience for salary hikes?

     Reply
    • JanbaskTraining

      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • E

    Eddie

    As you mentioned in the blog that there are around 4.2 million jobs available for a salesforce administrator profile, that good but skill my personal experience says that there is a lack of relevant professional training. Even I am struggling with the same issue.

     Reply
    • JanbaskTraining

      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • E

    Elijah

    I did b.tech in computer science and struggled with the question like, What all basic knowledge & skills are required to become a salesforce administrator. This post has answered all my questions. Thanks!

     Reply
    • JanbaskTraining

      Glad you found this useful! For more such insights on your favourite topics, do check out JanBask Training Blogs and keep learning with us!

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