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A Comprehensive Salesforce Tutorial For Experienced & Beginners


You need to get to the future, ahead of your customers, and be ready to greet them when they arrive - Marc Benioff, Founder & CEO, Salesforce

Salesforce is the world's most popular CRM software, providing a range of business tools to increase its client's return on investment. The Salesforce ecosystem, used by more than 70% of Fortune 500 organizations, is expected to generate more than 1 million new job opportunities by 2021. In addition, Salesforce was named second on Fortune magazine's "100 Best Companies to Work For" list in 2021, based on an employee satisfaction survey.  With no delay, join the tutorial on Salesforce, get certified by pursuing a professional Online Salesforce Certification Course, and jumpstart your Salesforce career!

What is Salesforce ?

Salesforce is a well-known cloud-based CRM (Customer Relationship Management) application. It offers over 800 programs to help with various functions such as creating new leads, obtaining new leads, improving sales, and closing deals. Its purpose is to manage the company's data, with a focus on customer and sales information. It also has options for customizing its built-in data structures and graphical user interface to meet a company's specific needs. However, it has only lately provided IoT (internet of things) access to the CRM platform. A credible Salesforce certification is critical when willing to make your career in this in-demand field.

Some Interesting Facts About Salesforce

  • It is the most popular on-demand CRM
  • Over 150,000 paying clients use Salesforce
  • Sales Cloud contribute 41% of Salesforce revenue 
  • Salesforce customers are planning to integrate additional Salesforce clouds in 58% of cases
  • Companies that move to Salesforce enjoy a 25% increase in sales on an average
  • Two or more Salesforce certifications result in a wage rise of almost $20,000 
  • At least one Salesforce App is used by more than 88 percent of Fortune 100 firms
  • The Salesforce ecosystem is roughly four times the size of Salesforce (in terms of market capitalization) and by 2022 will be five times the size of Salesforce
  • By 2022, Salesforce and its ecosystem of partners are estimated to have enabled the development of 3.3 million new employment globally
  • On the Salesforce AppExchange, over 3,000 apps have been installed

This tutorial on Salesforce will help you get started with a rewarding career in Salesforce. It speaks in detail about the Salesforce learning path, how easy it is to understand Salesforce, how the job market is shaping up, and different career paths. You may opt for a Salesforce Administrator, Salesforce Developer, Salesforce consultant, or a Salesforce technical architect profile. 

Salesforce Tutorial For Beginners & Experienced

This tutorial on Salesforce will help you get started with a rewarding career in Salesforce. It speaks in detail about the Salesforce learning path, how easy it is to understand Salesforce, how the job market is shaping up, and different career paths. You may opt for a Salesforce Administrator, Salesforce Developer, Salesforce consultant, or a Salesforce technical architect.

Salesforce Services & Benefits

The tutorial on Salesforce lists some of the key services and benefits that Salesforce provides:

Customer Relationships Management (CRM)

Customer Relationship Management (CRM) states management of customer relationships as "a system for managing and aligning all customers' databases and related processes. The objective is to improve commercial relationships, aid businesses in staying in touch with customers, increasing profitability, and streamlining procedures. On a basic level, CRM helps companies understand customer needs and data and facilitates more profound customer development and retention. 

Cloud-Based Software

Salesforce was the first company to adopt cloud-based customer relationship management software successfully. Salesforce draws a customer base by leveraging the benefits of data storage and is accessible from anywhere as a cloud-based service.

Companies can track live data, community discussions and manage analytics using cloud-based software from anywhere, with constantly updating speed and accuracy.

Salesforce 1-1-1 Model 

Salesforce developed the 1-1-1 Model of Integrated Philanthropy. Businesses donate 1% of their stock, 1% of their product, and 1% of employee hours to the community. was created to help organizations and educational institutions by providing technology, volunteerism, and grants, according to its website. Salesforce's website also includes guidelines for best customer service practices, such as hiring the right people, managing customer expectations, focusing on first impressions, consistently collecting data, personalizing the experience, being where the customers are, and maintaining focus, in addition to their philanthropy.

benefits of salesforce

Customer Information

One key benefit of Salesforce is the information it obtains, both in terms of quality and quantity. When you use Salesforce, you can look at every account, contact, task, event, and opportunity associated with a lead, giving your business a wealth of information before approaching potential consumers.

Account Planning

With all of the customer information in one place, businesses can develop growth plans. In addition, it gives the hands-on approach required to engage with clients and tweak their strategies for more significant outcomes. Salesforce even has a feature that allows creating a to-do list.

Time Management

Businesses benefit from excellent time management when they have comprehensive client information and many planning materials at their disposal. In addition, they can utilize the built-in calendar tools to visualize the workflow better and stay on top of everything during the entire process of nurturing a potential lead.

Team Collaboration

Salesforce also makes it simple to communicate with the rest of the team. For example, the "Chatter" tool allows communication with individuals or groups about work-related topics such as clients, territory, and other critical information.


Salesforce is a cloud-based service, which means it can be accessed from anywhere with an Internet connection. In addition, it includes mobile - Salesforce offers an app that can be used any time to keep in touch with the teams. It makes it excellent for a hands-on business owner or marketing manager who wants to stay in constant contact with their personnel.

How To Become A Salesforce Developer?

Now that we know so much about Salesforce, its practical implications, and benefits, is it worth learning about Salesforce? global dominance, making a career in Salesforce is a smart choice. Here's the guide to pursuing a career in Salesforce:

Who Should Take the Salesforce Courses?

  • Suppose you have a bachelor's degree in computer science, software engineering, or a related discipline. In that case, it's a plus and easier to understand the concepts.
  • Working knowledge of Object-Oriented Programming Principles, the Model-View-Controller design pattern,.NET Programming, or Java works well.
  • Consider taking a Salesforce online certification course and doing an internship with a software company. You'll gain connections, expertise, and necessary abilities from this arrangement. Certification is significant in this sector since it demonstrates to potential employers that you have the skills required to perform the job.
  • Anyone interested in a developer role in IT or a recent graduate looking for better career opportunities in IT can opt for the course.
  •  A Salesforce Admin who wants to get into development, or a professional looking for a career in Salesforce Development,
  • A Salesforce consultant or project manager who wants to explore more robust career possibilities.

Top certifications you may pursue to make a career in Salesforce, also refer to our tutorial on Salesforce: 

Salesforce Courses



Salesforce Administrator

  • Salesforce Administrator Certification  
  • Salesforce Advanced Administrator Certification
  • Salesforce CPQ Specialist 
  • Salesforce Marketing Cloud Administrator
  • Salesforce Platform App Builder

Salesforce Developer

  • Salesforce B2C Commerce Developer
  • Certified JavaScript Developer I 
  • Certified Marketing Cloud Developers
  • Salesforce Platform App Builder
  • Certified Platform Developer I
  • Salesforce Platform Developer II (PDII)

Salesforce Consultant

  • Salesforce Community Cloud Consultant
  • Salesforce Education Cloud Consultant
  • Salesforce Einstein Analytics and Discovery Consultant
  • Salesforce Field Service Lightning Consultant
  • Salesforce Marketing Cloud Consultant
  • Salesforce Non-profit Cloud Consultant
  • Salesforce Pardot Consultant
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant

Salesforce Business Analyst

  • Salesforce Administrator Business Analyst
  • Salesforce App Builder Business Analyst
  • Salesforce Sales Cloud Business Analyst
  • Salesforce Service Cloud Business Analyst
  • Salesforce Community Cloud Business Analyst etc. 

Salesforce Marketer

  • Salesforce Marketing Cloud Administrator 
  • Salesforce Marketing Cloud Consultant
  • Certified Marketing Cloud Developers
  • Salesforce Marketing Cloud Email Specialist
  • Salesforce Pardot Consultant Salesforce Pardot Specialist

Salesforce Architect

  • Salesforce Application Architect
  • Salesforce B2C Solution Architect
  • Salesforce B2C Commerce Architect
  • Heroku Architecture Designer
  • System Architects
  • Salesforce Technical Architect

Salary Prospects Post Completion Of Salesforce Developer Certification

According to Glassdoor, a Salesforce developer salary in the United States on an average is approx $87,000 per year. Extra bonuses and such are also offered on the table, with an annual average of roughly $8,000.

Is Salesforce Developer A Good Career?

The Salesforce ecosystem will generate 1.9 million new jobs by 2021. Based on these optimistic projections, it's safe to assume that Salesforce will gain popularity and expand into new SMB markets. In addition, developers are in higher demand as a result of increasing visibility. Therefore this appears to be a potential career path.

Salesforce isn't going away anytime soon, and it's expected to grow much more. Moreover, Salesforce appears to be becoming more important as today's technology grows more innovative, allowing businesses of all sizes to keep up.

Salesforce Training Roadmap

Here are the key pointers to how to kick start your career in Salesforce and make a successful career in Salesforce:

#1. Check Every Detail

We advise you to familiarise yourself with the domain before beginning your training for a career in Salesforce. These are some of the most important things to keep in mind:

A detailed tutorial on Salesforce

  • Salary bracket on Glassdoor, Payscale
  • Best Salesforce online learning platform
  • Ares covered in the training program
  • Educational background/work experience
  • Hiring companies (with the best locations)
  • Prerequisite Skills & Knowledge
  • Career growth, opportunities & more
  • Roles & Responsibilities of a salesforce developer

#2. Join An Online Certification Course

  • While joining an online certification course, keep in mind the following:
  • How the course is adding value to your skills
  • Is it imparting updated knowledge that is relevant to the industry
  • Do you have real-time exposure to industry experts
  • Does the course offers the flexibility of learning (in case of experienced )
  • Do they provide resume and consultation services
  • Prepare you well for the interview

#3. Keep Learning

Be a lifelong learner, particularly when it comes to Salesforce. Technology is constantly changing. It would help if you stayed updated about current trends to move up the ladder. Consider following the top Salesforce influencers.

#4. Join Community

Be present in the Salesforce Community, and learn and share knowledge. The Salesforce community is a support system that nurtures the learners. and it extends from our employees to our customers, partners, developers, and members of the communities. 

Wrapping Up!!

A career in Salesforce is undoubtedly rewarding and has excellent prospects. A professional certification course in Salesforce will guide you through and help you find your niche. With multiple certifications on the platter, which one suits you best and how it will develop your skill-sets is critical to consider. A professional certification helps you with hands-on experience while you are exposed to live projects and case studies which ultimately enhances your work efficiency, and with the Salesforce job market scorching, employers seek candidates with credible certification. 

If you want to find the best certification course, share your queries in the comment box below, and start your salesforce career with us!!


1.What are Salesforce Certifications?

In order to prove to your peers that you’ve achieved a particular level of knowledge in the Salesforce platform, attaining Salesforce Certification is the best way. It’s also the best way to show that you know the basic Salesforce platform very well along with how to manage it on daily basis and upgrade its functionalities using declarative sources. 

2. How are the Exams Formatted?

Salesforce Certification Exams are many times MCQs, with few exceptions for highly advanced certifications. Scenario or fact-based questions are asked that require you to give one or more answers. 

3. W en Should I Take a Salesforce Certification Exam?

In order to pass the Salesforce Certification Exams, you need to have a great amount of knowledge about this platform like how it works as a user, backend administration, and what are its capabilities according to the point of view of a developer, etc. This needs a lot of revision and hands-on experience in the developer field. When you’re confident that you’ve covered all areas, then only should you take this exam.  Are you planning for a career in Salesforce? Check out the Online Salesforce Training Program for Administrators & Developers by JanBask Training. 

4. What do the Certifications Cost?

Salesforce Certification cost varies and tends to get a bit higher towards the more advanced areas, but most foundation exams are $200, with $100 per retake. To learn more about Salesforce Training Certification Cost click here.

5. Why are salesforce certifications important?

Salesforce Certifications are industry recognized and a great way to prove that the particular person is an expert in a particular Salesforce field. These certifications are available for IT professionals as well as non-IT professionals. 

6. What are the prerequisites for taking up this Salesforce certification course?

There aren’t any particular prerequisites for Salesforce Service Cloud Training & Certification. Anybody can go for this certification, but having said that prior knowledge in any CRM software or hands-on experience as a developer or administrator will definitely be a plus point for you to boost your Salesforce career path

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    Jyotika Prasad

    Through market research and a deep understanding of products and services, Jyotika has been translating complex product information into simple, polished, and engaging content for Janbask Training.


  • M


    I am learning salesforce, found this tutorial helpful in clearing my concepts and looking for some more, if possible then please help me with that.

    • Jyotika  User


      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • J

    Jax Williams

    I am willing to grow my career in salesforce but i felt i need guidance or counselling to resolve some questions going on my mind, how can i reach your counselling expert for one-on-one interaction.

    • Jyotika  User


      Hello, JanBask Training offers online training to nurture your skills and make you ready for an amazing career run. Please write to us in detail at Thanks!

  • C

    Corbin Stewart

    Pls suggest to me any good training institute to join salesforce career and if these training courses help in certification preparation, interview preparation and what is approx fee and duration of course.

    • Jyotika  User


      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • Z

    Zane Brown

    Informative one! I am looking for any particular blog based on the salesforce lightning concept, do you have one then please inform me.

    • Jyotika  User


      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • E

    Emilio Davis

    Looking for this sort of post, as I had gone through so many blogs on this topic, I really like your content and updated information.

    • Jyotika  User


      Hi, you can visit the official website of JanBask training to get registered or else you can mail us your information at Thanks!

  • A

    Adonis Smith

    After completing the Salesforce course can your team help us throughout the certification exam, resume preparation and interview and do you guy’s provide any placement. Waiting for your response!

    • Jyotika  User


      Hi, Thank you for reaching out to us with your query. Drop us your email id here and we will get back to you shortly!

  • C

    Caden Thomas

    Hi! I found your post helpful, as I was looking for some information about Salesforce tutorials and suddenly came across your blog that really helped me understand everything about Salesforce. Thanks for the information team!

    • Jyotika  User


      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • P

    Phoenix Robinson

    Do you guys provide training for Salesforce as I want to pursue the course to build my career in this direction? Can you guys share some more details related to it?

    • Jyotika  User


      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • J

    Josue Rodriguez

    Overall an impressive blog, I had already recommended it to my colleagues and friends who are interested in pursuing a Salesforce course. Thanks for the informative blog team, looking forward to more such blogs!

    • Jyotika  User


      Thank you so much for your comment, we appreciate your time. Keep coming back for more such informative insights. Cheers :)

  • K

    Kyle Lee

    I had gone through multiple blogs related to Salesforce tutorials but each one was missing some information and then my friend shared your article link. It really helped me understand things step-by-step. Thanks Team!

    • Jyotika  User


      Glad you found this useful! For more such insights on your favourite topics, do check out JanBask Training Blogs and keep learning with us!

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