In this blog, we shall discuss about what exactly is SalesForce Field Service Lightning, how it works and why it is so popular. Then we will discuss about its components, its associated stakeholders and its basic features.
SalesForce Field Service Lightning’s revenue is about to reach $100 million which will make this product as the most successful and fastest growing product in the history of Salesforce.
All things considered, to give a long answer, SalesForce isn't the sort of organization to lay on its past glories and success and assumes that revenues will be conveyed to it on a platter. It is continually endeavoring to extend its horizon, distinguishing new business openings like getting into the CPQ market with its acquisition of SteelBrick or building up its own console.
Field Service Lightning is SalesForce's Field Service management software. Until its discharge, SalesForce had no application to relay client record data straightforwardly to service teams in the field. Third party programming like ServiceMax was used to fill that particular gap. Development of SalesForce Field Lightning is an attempt to close the void that was prevailing in their system for a very long time.
Field Service Lightning gives customer support team a chance to delegate work to Field Service technician and monitor them constantly. It also enables them to handle customer’s record and data in the field from within SalesForce. In SalesForce's words, "Field Service Lightning interfaces your whole workforce on one platform to convey more brilliant, quicker, increasingly customized onsite support of your clients."
SalesForce could identify that there was a hole in their system or framework. Until Field Service Lightning, there was nothing in its product list for Field Service men. What's more, as the organization says, there is merit in interfacing the whole workforce through one platform and make it more end to end. Regardless of whether a greater part of SalesForce clients think that way is another issue.
SalesForce's very own Service Executive Survey found that 87% of executives trust their organization ought to put resources into Field Service technology. About 92% believe organizations need to adjust service models in accordance with client needs. Thus, there is a strong case for interest in the Field Service technology for SalesForce and thus it made the leap.
In the event that you are hoping to invest into Field Service Lightning, this is the thing that you need to know first. There are three essential partners in the whole procedure:
The catch for field specialists here is that the Field Service Lightning mobile application is still in beta on Android through version 2.0 has likewise been released for iOS. The Summer '17 Release states that most of the good features from the iOS application edition has been transferred to the Android application. But it's still in the beta phase. FSL is a part of the SalesForce Platform Service however it is offered as a standalone solution for employees and contractors. It empowers you with tools and techniques to get real-time perspective into the majority of your operations, optimize the mobile workforce distribution, and keep clients updated at each progression. You'll have the capacity to manage your jobs in the field with an offline application for Android and iOS and manage your contractual workers and other representatives on the same platform. Presently, with respect to what Field Service Lightning can really accomplish for you, there are sure errands it can do for you.
Field Service Lightning is intended to associate your workforce and empower them to convey intelligent and efficient onsite service. It enables them to attain quicker delivery and smarter and progressively customized service from the mobile phone to the field on one platform. The Field Service management programming helps you resolve Field Service calls quicker, increases worker productivity in the field, computerize the appointments scheduling as well.
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