About this question
why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
Log in to share your answer and help other learners.
Log in to answerBest Answer · By JanBask Salesforce Expert
Answered on Mar 6, 2023
The reason behind not being able to send email and receiving "email queued" can be many but One can also be that If you have enabled the Enforce Email Privacy Settings under the "Deliverability" option in Salesforce, you cannot send emails from Contacts, Leads, Person Accounts, and Users. To verify this, follow the steps below:
From Setup, enter Deliverability in the Quick Find box, and click on it. In the Data Protection and Privacy section, select Enforce email privacy settings.
Click Save. Go to a Contact, Lead, Person Account, or a User record. Click the email action on the record. The user will get the error "You are restricted from sending email." Resolution :- To fix this issue, you can disable the Enforce Email Privacy Settings or you can add the individual record to Contacts, Leads, Person Accounts, and Users
Free tutorials and interview questions from industry experts — learn the skill, then get ready to prove it.
Step-by-step Salesforce guides from industry experts
Common Salesforce interview questions, answered
Guides, tips and career advice on Salesforce from JanBask experts.
Salesforce How to Get Into Salesforce With No Experience
Wondering if you can get a Salesforce job with no experience? Learn how to pick a career path, build real skills, and land your…
Salesforce How to Become a Salesforce Developer Without Experience
No coding background? Learn how to become a Salesforce Developer step by step - skills to build, projects to create, and how to…
Salesforce How to Become a Salesforce Admin With No Experience
No Salesforce Admin experience? Learn how to build real skills, create projects, and land an entry-level Salesforce Admin job…
Salesforce How Long Does It Take to Become a Salesforce Developer?
Wondering how long to learn Salesforce Developer? Most beginners need 6–12 months. See the study time, stage-by-stage roadmap and…