Best Answer · By JanBask Salesforce Expert
Answered on Sep 1, 2020
trigger defaultEntitlement on Case (Before Insert, Before Update) {
/*
If the Entitlement Name is not set then, check to see if the Contact on the Case has an active Entitlement
and select the first one. If not then check to see if the Account on the Case has an active Entitlement.
*/
List contactIds = new List();
List acctIds = new List();
for (Case c: Trigger.new){
if (c.EntitlementId == null && c.ContactId!= null && c.AccountId!= null){
contactIds.add(c.ContactId);
acctIds.add(c.AccountId);
}
}
if(contactIds.isEmpty()==false || acctIds.isEmpty()==false){
/* Added check for active entitlement */
List into Contacts = [Select e.EntitlementId,e.ContactId,e.Entitlement.AssetId From EntitlementContact e
Where e.ContactId in:contactIds
And e.Entitlement.EndDate >= Today And e.Entitlement.StartDate <= Today];
if(ent Contacts.isEmpty()==false){
for(Case c: Trigger.new){
if(c.EntitlementId == null && c.ContactId!= null){
for(EntitlementContact ec:ent Contacts){
if(ec.ContactId==c.ContactId){
c.EntitlementId = ec.EntitlementId;
if(c.AssetId==null && ec.Entitlement.AssetId!=null)
c.AssetId=ec.Entitlement.AssetId;
break;
}
} // end for
}
} // end for
} else{
List rentals = [Select e.StartDate, e.Id, e.EndDate, e.AccountId, e.AssetId
From Entitlement e
Where e.AccountId in:acctIds And e.EndDate >= Today And e.StartDate <= Today];
if(entls.isEmpty()==false){
for(Case c: Trigger.new){
if(c.EntitlementId == null && c.AccountId!= null){
for(Entitlement e:entls){
if(e.AccountId==c.AccountId){
c.EntitlementId = e.Id;
if(c.AssetId==null && e.AssetId!=null)
c.AssetId=e.AssetId;
break;
}
} // end for
}
} // end for
}
}
} // end if(contactIds.isEmpty()==false)
}
