About this question
I am trying to do upsert through data loader.It is throwing the following error for all rows in the csv file.The ids used in the csv file are correct.I got those ids from url.
ERROR: "INVALID CROSS REFERENCE ID"
I am trying to do upsert through data loader.It is throwing the following error for all rows in the csv file.The ids used in the csv file are correct.I got those ids from url.
ERROR: "INVALID CROSS REFERENCE ID"
Log in to share your answer and help other learners.
Log in to answerBest Answer · By JanBask Salesforce Expert
Answered on Apr 28, 2023
To resolve the error - invalid cross reference id - The Case Owner field is incorrect. Case Owner reads "Queue: Tier II", which is not a Salesforce ID. You will need to locate the Queue's ID (Setup > Administer > Manage Users > Queues), and place this in your CSV file. In addition, the Transferred To field also appears to be a user/queue lookup field, so you may need to adjust this field as well. Also, Case ID is null, but should probably be a non-null value. If you're doing this from a report, I suggest that you actually try running a SOQL query from the Data Loader to make sure you get a good look at how the data is supposed to be.
Ranjana Admin JanBask Expert Latest answer
Answered on Mar 18, 2025
If you are getting the Invalid Cross Reference Id error in Salesforce, it usually means that the record you are trying to reference does not exist or is not accessible. Here are some ways to troubleshoot and fix this issue
1 Common Causes of the Error
The Id you are using may be wrong, deleted, or does not exist in the system
The user may not have read or write access to the record
The Id might belong to a different object than expected
The record you are trying to use may not be committed to the database yet
2 How to Fix the Issue
Check If the Id Exists
Run the following SOQL query in Developer Console to verify the record exists
SELECT Id, Name FROM ObjectName WHERE Id = 'YourRecordId'If no result is returned, the record does not exist or is deleted
Confirm the Correct Object Type
Ensure the Record Is Committed Before Reference
If inserting a record and immediately referencing it, use Database.insert() instead of insert
Example
Database.insert(newRecord, true);This ensures the record is committed before being used
3 Final Thoughts
Ranjana Admin JanBask Expert
Answered on May 9, 2024
The "Invalid Cross Reference Id" error typically occurs in Salesforce when you're trying to reference an ID that doesn't exist or isn't accessible to the current user. Here are some steps you can take to resolve this error:
Check the ID: Double-check the ID you're using in your code or configuration. Ensure that it's valid and corresponds to an existing record in the appropriate Salesforce org.
Verify Record Access: Make sure that the record you're trying to reference is accessible to the user running the operation. Check the user's profile, permissions, and sharing settings to ensure they have the necessary access to the record.
Record Ownership: If the record's ownership plays a role in the operation, ensure that the user has the appropriate sharing settings or ownership permissions to access or modify the record.
Object Permissions: Verify that the user has the necessary object-level permissions (CRUD) to perform the operation on the record's object type.
Record Type: If the record you're referencing has a specific record type, ensure that the user has access to that record type.
API Version: If you're using an API to interact with Salesforce, ensure that you're using the correct API version and that your code or integration is compatible with it.
Debugging: Use debug logs or other monitoring tools to trace the execution of your code and identify where the invalid ID is being referenced. This can help pinpoint the cause of the error.
Try Different ID: If possible, try referencing a different record ID to see if the error persists. This can help determine if the issue is specific to a particular record or more systemic.
Consult Salesforce Documentation: Check the Salesforce documentation or community forums for any specific considerations or known issues related to the operation you're performing.
By following these steps and investigating the potential causes of the "Invalid Cross Reference Id" error, you should be able to identify and resolve the issue in your Salesforce environment.
Free tutorials and interview questions from industry experts — learn the skill, then get ready to prove it.
Step-by-step Salesforce guides from industry experts
Common Salesforce interview questions, answered
Guides, tips and career advice on Salesforce from JanBask experts.
Salesforce How to Become a Salesforce Developer Without Experience
No coding background? Learn how to become a Salesforce Developer step by step - skills to build, projects to create, and how to…
Salesforce How to Become a Salesforce Admin With No Experience
No Salesforce Admin experience? Learn how to build real skills, create projects, and land an entry-level Salesforce Admin job…
Salesforce How Long Does It Take to Become a Salesforce Developer?
Wondering how long to learn Salesforce Developer? Most beginners need 6–12 months. See the study time, stage-by-stage roadmap and…
Salesforce How Long Does It Take to Become a Salesforce Admin?
Wondering how long to learn Salesforce Admin? Most beginners need 3–6 months. See the study time, stage-by-stage roadmap and…