How to resolve the error - invalid cross reference id?
I am trying to do upsert through data loader.It is throwing the following error for all rows in the csv file.The ids used in the csv file are correct.I got those ids from url.
ERROR: "INVALID CROSS REFERENCE ID"
To resolve the error - invalid cross reference id - The Case Owner field is incorrect. Case Owner reads "Queue: Tier II", which is not a Salesforce ID. You will need to locate the Queue's ID (Setup > Administer > Manage Users > Queues), and place this in your CSV file. In addition, the Transferred To field also appears to be a user/queue lookup field, so you may need to adjust this field as well. Also, Case ID is null, but should probably be a non-null value. If you're doing this from a report, I suggest that you actually try running a SOQL query from the Data Loader to make sure you get a good look at how the data is supposed to be.
Answer (1)
The "Invalid Cross Reference Id" error typically occurs in Salesforce when you're trying to reference an ID that doesn't exist or isn't accessible to the current user. Here are some steps you can take to resolve this error:
Check the ID: Double-check the ID you're using in your code or configuration. Ensure that it's valid and corresponds to an existing record in the appropriate Salesforce org.
Verify Record Access: Make sure that the record you're trying to reference is accessible to the user running the operation. Check the user's profile, permissions, and sharing settings to ensure they have the necessary access to the record.
Record Ownership: If the record's ownership plays a role in the operation, ensure that the user has the appropriate sharing settings or ownership permissions to access or modify the record.
Object Permissions: Verify that the user has the necessary object-level permissions (CRUD) to perform the operation on the record's object type.
Record Type: If the record you're referencing has a specific record type, ensure that the user has access to that record type.
API Version: If you're using an API to interact with Salesforce, ensure that you're using the correct API version and that your code or integration is compatible with it.
Debugging: Use debug logs or other monitoring tools to trace the execution of your code and identify where the invalid ID is being referenced. This can help pinpoint the cause of the error.
Try Different ID: If possible, try referencing a different record ID to see if the error persists. This can help determine if the issue is specific to a particular record or more systemic.
Consult Salesforce Documentation: Check the Salesforce documentation or community forums for any specific considerations or known issues related to the operation you're performing.
By following these steps and investigating the potential causes of the "Invalid Cross Reference Id" error, you should be able to identify and resolve the issue in your Salesforce environment.