How can I resolve the sandbox login issue?

745    Asked by AbhinavPillai in Salesforce , Asked on Sep 22, 2022

 I have created a new sandbox from production in my org. The sandbox is ready and when I am trying to login using test.salesforce.com, it says that it has sent a verification to the email address but that email address has *********.com.Invalid at the end and I did not get any email with verification code.

Can you please help me why this happens and please provide me with a solution for the login issue into my Sandbox.

Answered by Abhinayan Verma

To resolve the sandbox login issue, we will access the help documentation for Create a Sandbox:


When your sandbox is ready for use, you receive a notification email that your sandbox has completed copying.

To access your sandbox, click the link in the notification email. Users can log in to the sandbox at https://test.salesforce.com by appending .sandbox name to their Salesforce usernames. For example, if a username for a production org is user1@acme.com, and the sandbox is named test the modified username to log in to the sandbox is user1@acme.com.test.  Salesforce automatically changes sandbox usernames, but not passwords.  If you created the sandbox, then you should have received that email. If not, then check with the administrator who created the sandbox to reset your email in the new sandbox.



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