Getting error “An error has occurred while processing your request.” The salesforce.com support team has been notified of the problem. How to resolve it?

1.2K    Asked by CsabaToth in Salesforce , Asked on Aug 5, 2021

we've encountered an error while processing your order. please try again later.The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 442694351-290 (1474324866)

What is this error? please let me know If anybody knows about this error . Any how can i resolve this?

Answered by Melvin Forbis

You've run into a gack. R&D should already be working on it or have it in their queue. Note that Salesforce specifically calls out that the error is not your fault in describing what a gack is.

What Is A Gack?

If you’ve been around Salesforce long enough, you have probably encountered a screen that looks like this one here:

What you are looking at is what we call a GACK. A gack is our blue screen of death, our frowny Mac icon, our “the number you have reached is no longer in service”, our “Jedediah has died of dysentery”. A gack is what happens when an error got thrown within our application and we didn’t catch it and handle it.

What this means is that it’s not your fault. It’s ours. That’s why we apologize in that message. Sorry!

This friendly message is the above-water portion of a huge iceberg of functionality. The numbers you see are part of an elaborate system for efficiently bringing these events to the attention of R&D. This post will help you understand that system, and how you can help us in getting you running safely. (Hint: steer away from icebergs.)



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