Callout from triggers are currently not supported

36    Asked by CrownyHasegawa in Salesforce , Asked on Apr 24, 2024

I am currently engaged in a particular task which is related to developing software. In this particular task, I am currently integrating the chatbot for a particular service platform. However, during the time of testing, I encountered an issue which was stating the chatbot failed to respond to certain keywords or triggers. How can I approach troubleshooting this “keyword call out from trigger not supported issue”?

Answered by Dorine Hankey

 In the context of Salesforce, you can troubleshoot and resolve the issue of “keyword call out from trigger not supported” in a chatbot integration by using the steps which are given below:-

1 review Configuration

You can try to check the Configuration files or even settings so that you can ensure that the keyword and trigger are properly defined and mapped to appropriate responses.

2. Debugging tools

You can try to use the debugging tools which are provided by the chatbot platform so that you can trace the flow of user inputs and trigger activation.

Error handling

You can try to implement an error-handling mechanism in the chatbot code to capture Andy's log of any exceptions during keyword processing and implementation of the trigger.

Update dependencies

You can try to ensure that the chatbot platform and any other third-party libraries or dependencies should be up to date as outdated versions can cause this particular problem.

Here is a python example given which would demonstrate how you can implement error handling and logging in a chatbot code:-

Import logging
# Configure logging
Logging.basicConfig(filename=’chatbot.log’, level=logging.DEBUG)
Def handle_user_input(input_text):
    Try:
        # Process user input and trigger activation logic here
        …
        Logging.info(f”User input processed successfully: {input_text}”)
    Except Exception as e:
        Logging.error(f”Error processing user input: {e}”)
# Example usage
User_input = “Hello”
Handle_user_input(user_input)


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