How can I troubleshoot and resolve this particular Issue “endpoint request timed out”?

231    Asked by CrownyHasegawa in AWS , Asked on Apr 22, 2024
I am a DevOps engineer and I am responsible for managing a web-based application hosted on AWS. However, the users are reporting intermittent endpoint request timed-out errors during the time of when accessing certain API endpoints. Discuss the steps for me on how can I troubleshoot and resolve this particular issue. 

Answered by debbie Jha

In the context of AWS, here is the answer given of how you can troubleshoot and resolve the particular issue of “endpoint request timed out”:-

Check network connectivity You should verify the network connectivity between the Client and the server hosting the API endpoint. You can use tools like “ping” or AWS VPC flow logs to identify any network issues or latency.

Review server performance You can check the server CPU utilization, memory usage, and disk Input-output metrics usage AWS cloudWatch or monitoring tools such as Prometheus.

Review application logs You can check the application logs for any errors or warnings related to the API endpoint. You can look for patterns such as high response times, time-outs, or exceptions which could indicate underlying issues.

Review application code and Configuration You can inspect the API endpoint code and Configuration for inefficiencies, long-running processes, database connection issues, or any other external API dependencies that can lead to time-out.



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