I am working with HTML templates in Service Cloud and I want to embed buttons into the body of the email we are sending out for quick replies by the customer. In order for the customer reply to link with the case when it comes back, it must have the 'Case Thread ID' in the subject and/or the body of the reply. Is there a way to code the link on the button so that it pulls this into the reply subject line from the original email we send out?
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Log in to answerBest Answer · By JanBask Salesforce Expert
Answered on Feb 9, 2023
In addition to specifying an email address, you can also add a subject & a body to html mailto with subject links. You can see some generic examples here. Below check out an example that adds a Case Thread Id to the subject of the link.
Sample Link
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