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How to build an internal wiki on Salesforce?

Asked by George Budd Aug 22, 2021 1.8K views 2 answers
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Our company needs a wiki that can be accessed inside the Salesforce platform. I've explored Chatter Answers, Chatter Questions, Knowledge, and myTrailhead, but the wiki-style format is pretty important in our use case, so none of those are suitable. Has anyone built out a wiki in SF with custom code? Has anyone seen anything like this on GitHub or bitbucket? We have some very talented developers on our team, so coding anything won't be a problem, but I'd like to understand the architecture of a potential solution and not reinvent the wheel unless absolutely necessary.

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Ranjana Admin JanBask Expert Latest answer

Answered on Oct 17, 2023

 If you describe wiki-style format as a functional goal as a service that allows collaborative editing of its objects and structure by its users, then all of the choices you listed allow this. Communities and Knowledge are the closest in terms of what you want. It will enable collaborative edits, and it has numerous content management machinery that underlies a wiki. And yes, you can write custom code to make it more wiki-like in Salesforce chatter Wikipedia.

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